Hey there,
First off, we have two managed services, Dedicated and Serverless. I'll answer all of these questions referring to Dedicated.
1. SpiceDB Dedicated provides a metrics dashboard in the management console. We also have plans to let you export metrics soon.
2. We offer a 99.9% uptime SLA by default.
3. It's highly dependent on your workload, but most customers have a CheckPermission p95 of less than 15 ms.
4. There are no rate limits for SpiceDB Dedicated. There are rate limits for SpiceDB Serverless
5. Yes, you can achieve this with ZedTokens and at_exact_snapshot consistency (
https://authzed.com/docs/spicedb/concepts/consistency#at-exact-snapshot). We are also performing backups. The backup intervals vary based on what data store you choose.
6. Discussing this over a quick call is probably better. You can schedule some time here:
https://authzed.com/call